Request Your Medical Records

As a patient, it’s your right to get copies of most medical records. If you’ve received care at a Wellstar hospital or see a Wellstar doctor for ongoing care, you may access your medical records, by request, at any time.

We’ve done our part to make requesting your medical information easy. With your request—through MyChart, email, fax or mail—we'll provide you with doctor's notes, medical test results, lab reports and billing information.

Did you know you can get your records in less than one minute? Learn how right here.

Patients can immediately access provider notes, medical test results, lab reports, immunization records, billing information, and appointments through the MyChart Patient portal. If records are requested from the MyChart Patient Portal, you will receive them within 1 hour.

Request Your Medical Records

Our Patient

You can obtain copies of your medical records as a patient or patient representative. You could request your medical records anytime if you received medical attention at a Wellstar hospital or facility or ongoing care from a Wellstar provider. Requesting your medical records is easy and can be done through MyChart Patient Portal, online request, email, fax, or mail.

All other requesters (i.e., payors, disability, attorneys, third (3rd) party requesting firms)

Requests from insurance companies, attorneys, or Departments of Disability Determination Services, etc., should have a completed valid authorization and mailed to one of the addresses noted on our Authorization for Release Form [Spanish version]. Please note: If you are representing a deceased patient, we need valid authorization along with supporting documentation such as Healthcare POA, legal guardian, and executor of the estate. All charges for copies of medical records will be applied to the requester.

• Patient Portal (MyChart)
• Online Request
• Email, Fax or Mail

MyChart Patient Portal

Patients can immediately access provider notes, medical test results, lab reports, immunization records, billing information, and appointments through the MyChart Patient portal. If documents are requested from the MyChart Patient Portal, you will receive them within 1 hour.

MyChart Patient Portal Record Request

Records not found in the MyChart Patient Portal may be requested and received through the portal.

If you already have an active MyChart account with Wellstar Health System, request a copy of your records by Request Formal Copy of Health Record.

Requested medical records can be accessed through the “document center” in MyChart. Once you get the PDF, you can save it to your personal computer.

1. On the MyChart main web page, click on Sign Up.
2. Click No Activation Code, “Sign up online.”
3. Complete the requested information and click Submit. You will receive an email with your activation code on activating your MyChart account.
4. Once you log into MyChart, follow the previous steps to submit a request for your medical records.

Call (470) 644-0419 for assistance with MyChart.

Online Request

We offer an online records request option without signing up for a patient portal. The benefits of using online record requests would be a quicker response than mailing a request for processing. You must upload a copy of your photo ID, which can be taken via webcam or smartphone. Patient Representatives (healthcare POA, legal guardian, executive of an estate, etc.) must upload supporting documentation. This online tool will let you request all your records.

The average turnaround time from the recipient is 7 - 10 business days.

Email, Fax or Mail

As for patients and all other requesters, please print and fill out the Authorization for Release Form [Spanish version] and email, mail, or fax, along with a copy of your photo ID. Patient Representatives (Healthcare POA, legal guardian, estate executive, etc.) should include supporting documentation.

Please note that physical mail is no longer received at Wellstar Atlanta Medical Center or Wellstar Atlanta Medical Center South. Please use the e-request or mail at other Wellstar locations to request records from these locations.

You can go to any Wellstar location and request medical records if seen at multiple sites. On the actual form, please mark the areas requested on the release form. You can request and receive records from any location.

The average turnaround time from the requestor is 7 - 10 business days from the time of receiving the form but may take up to 30 days.

Main Phone Number: 770-810-8880

Main Fax Number: 770-810-4193

Email Address: [email protected]

Wellstar Douglas Medical Center
ATTN: HIM Release of Information
8954 Hospital Drive
Douglasville, GA 30134

Wellstar Kennestone Regional Medical Center
ATTN: HIM Release of Information
677 Church Street NE
Marietta, GA 30060

Wellstar North Fulton Medical Center
ATTN: HIM Release of Information
3000 Hospital Boulevard
Roswell, GA 30076

Wellstar Paulding Medical Center
ATTN: HIM Release of Information
2518 Jimmy Lee Smith Parkway
Hiram, GA 30141

Wellstar Spalding Medical Center
ATTN: HIM Release of Information
601 South 8th Street
Griffin, GA 30224

Wellstar Sylvan Grove Medical Center
ATTN: HIM Release of Information
1050 McDonough Road
Jackson, GA 30233

Wellstar West Georgia Medical Center
ATTN: HIM Release of Information
1514 Vernon Road
LaGrange, GA 30240

Wellstar MCG Health
ATTN: HIM Release of Information
AU Medical Center, Inc.
Health Information Management Services
1120 15th Street, BPM–120
Augusta, GA 30912-5400

Additional Information to Know

• All requests for medical records must be fully completed and signed by the patient or patient’s representative.
• If the patient is under 18, a parent or legal guardian must sign the consent release.
• All legal guardians will be asked to provide documentation of legal guardianship.
• If a patient is deceased, the legally appointed executor of an estate or next of kin must consent to the release along with supporting documentation.
• After the properly executed authorization has been received, our team will review all required elements and processes by federal and state laws governing your privacy and medical records.
• Please allow 7 – 10 days for this process after receiving the request. In certain instances, it can take up to 30 days.
• For your convenience, we offer electronic delivery, or records can be mailed to the address listed on the authorization.
• Please see the request forms in the “How to access your medical records” section above.
• Strongly encourage you to use our request form to expedite the processing of the records.

Cost for Paper and Electronic Copies of your Medical Record

• Record requested and delivered through the MyChart Patient Portal – No Charge
• Records are sent directly to another healthcare provider – No Charge
• Records delivered to the patient via email, mail, fax, or in-person – $6.50 plus tax
• Records are delivered to an insurance company, attorney, or third party. The applicable fee will be charged to the requester.

Records for Your Physician

If you have a provider/physician who is a Wellstar Health System affiliate or a provider/physician from outside of Wellstar, they may access your medical records from their office without you facilitating this request by creating an account using Wellstar Epic Care Link or by sending a fax request to us at 770-810-4193. Wellstar EPIC Care Link is a tool that provides real-time web access to patient information, so your provider can access clinical data and images with Wellstar to provide best-quality patient care.

• Patient Full Name/DOB
• Describe Clinical Documentation to be Sent (History & Physical, Operative Report, Abstract, etc.)
• Date Range of Clinical Documentation to be Sent
• Provider Name
• Provider Complete Address
• Provider Phone Number
• Provider Fax Number

Once completed, have it faxed to 770-810-4193 so a Wellstar representative can process that request.

We highly encourage you to have your providers to create or most already have an account with Wellstar EPIC Care Link to have real-time access to your records and images.

Your Rights and Access to Personal Health Information

• Patient Request for Correction/Amendment of Protected Health Information
• Health Information Exchange Opt-Out Form
• Patient Request Restrict PHI Use and Disclosure

Frequently Asked Questions

Who may request medical records and who must share them?

To request medical records, you must be the patient, or the parent or guardian of the patient for whom you seek records. Caregivers may be able to access records if the patient has provided written permission to the provider.

The US Department of Health and Human Services provides good background information for understanding who may have access to your records.

Providers are required to share any notes or records they have created themselves, or any test results for which they have copies. They are also required to share any information provided to them about you by another doctor if that information was used for the diagnosis and/or treatment being discussed with you.

Diagnostic lab test records, for such tests as blood tests, CT scans, X-rays, mammograms or others, should be requested from the doctor who ordered them, or your primary care physician. In most states, the lab will not provide them to you directly.

If you seek hospital records or records from any other medical facility, you will want to request them directly from that facility.

Be aware that you may be denied some records, usually related to mental health records. If a provider believes that letting you look at your medical records can endanger your physical health, your request may be refused. They cannot deny you access just because they think you will be upset, unless they believe revealing the information might lead you to physically harming yourself. If you are refused, the provider must make that clear, in writing.

How do I obtain copies of medical records for those other than myself?

My Child

The parent or legal guardian must sign the consent release. Legal guardians will be asked to provide documentation of legal guardianship.

Patients who are 18 or older, but unable to sign consent due to physical or mental illness

Durable Healthcare Power of Attorney (or other court appointed documentation) must be provided.

Patients who are deceased

The legally appointed Executer of Estate must complete the consent for release. Legal representation documentation must be provided.

How long will it take to process my request?

Requests for copies will be processed within 7 - 10 business days; however they may take up to 30 days. Copies may be emailed or mailed to the address provided.

What if I was seen at multiple facilities and need copies of records from all facilities?

Only send one authorization form. Please indicate on the form all the facilities you would like to receive records from, and the dates. You may receive your medical records electronically or by mail.

What if I am a third-party and would like to request medical records?

To obtain a copy of a Wellstar medical record, we require a written request and properly executed patient authorization for disclosure of protected health information. This can be mailed to Health Information Management, Release of Information Services, at the address of the appropriate Wellstar Hospital.

On your request letter and patient authorization identify the hospital where patient was treated. Fax requests are only accepted from healthcare providers and patients.